We understand that sometimes your expectations may differ from the product you received, and at Dot Lifestyle, we are committed to ensuring your satisfaction. Here's our straightforward and customer-centric return and refund policy:
5-Day Return Period
We offer a 5-day return period from the date you receive your order. If, within this time frame, you find that the product doesn’t meet your expectations or has any defects, we are here to assist you.
Hassle-Free Returns
To initiate a return, please follow these steps:
- Contact Us: Reach out to us via email at support@dot-lifestyle.com within the 5-day period, stating the reason for the return.
- Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.
- Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.
- Return Shipment: Ship the product back to us using a reliable courier service.
Full Refund Guarantee
Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.
Common Conditions for Return and Refund Approval
To ensure a smooth return and refund process, please note the following conditions:
- Unused Condition: The product must be unused and in its original packaging.
- Initiate Within 5 Days: The return must be initiated within the specified 5-day period from the date of receiving the order.
- Approval Process: Returns are subject to approval by our customer support team.
- Product Integrity: The product must be in resalable condition with all accessories included.
Unpacking Video Recommendation
To expedite the return approval process, we recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of unboxing, showcasing the product, and highlighting any concerns.
Our Commitment to Your Satisfaction
Your satisfaction is our top priority at Dot Lifestyle. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.
Thank you for choosing Dot Lifestyle. Happy shopping!
